Refund & Cancellation Policy

Last updated: 15 October 2026

Rescheduling by you

  • Free rescheduling if you give at least 24 hours' notice by email or reply to your confirmation.
  • Up to 2 free reschedules per session or package booking.

Late cancellation and no-show

  • If you cancel or reschedule less than 24 hours before the session, the session is forfeited.
  • If you have not joined within 15 minutes of the start time, it counts as a no-show and the session is forfeited.
  • If you arrive late, the session still ends at its scheduled time.

Cancellation of single sessions

  • If you cancel at least 24 hours before the session, you can choose a full refund or a credit toward a future session.

Packages

  • Before the first session: full refund minus an administrative fee of 10%.
  • After sessions have started: pro-rata refund for unused sessions, calculated at the package per-session price (the package price divided by the number of sessions in the package), minus an administrative fee of 10%.
  • Packages must be used within 3 months of purchase. Unused sessions expire after that and are not refundable. One extension may be granted on request, at Dr. Hunny Kalra's discretion.

50/50 payment plans

  • The first 50% is paid at booking. The second 50% is due before your 3rd session.
  • If the second payment is not made within 7 days of its due date, the remaining sessions are paused and the package may be closed. Refunds are then calculated under the package rules above, based on the amount actually paid.

Cancellation by us

If we cancel a session for any reason, or a technical failure on our side prevents it, you can choose a free reschedule or a full refund for that session. If we end a package early for reasons other than your breach of the Terms, we will refund all unused sessions in full.

Exclusions

Fees are not refundable for sessions already delivered, for forfeited sessions, or for sessions ended because of conduct that breaches our Terms. Custom corporate engagements follow the terms of their written proposal.

How refunds are paid

  • Refunds go back by UPI to the account you paid from, within 7 working days of approval.
  • To request a refund, email connect@drhunnykalra.com with your name, booking date and UPI transaction reference.